Mastering Negotiation and Conflict Resolution with the Thomas-Kilmann Conflict Modes
Conflict is an inevitable part of human interaction, whether in personal relationships, workplace environments, or society at large. Successfully navigating these conflicts requires a solid understanding of how to manage disagreements in different contexts. The Thomas-Kilmann Conflict Mode Instrument (TKI), developed by Kenneth W. Thomas and Ralph H. Kilmann, offers a valuable framework for resolving conflicts through five distinct approaches. Understanding these modes can greatly enhance your negotiation and conflict resolution skills. The Five Conflict Modes Explained Competing The competing mode is assertive and uncooperative. Here, individuals prioritize their concerns over others, often at their expense. This mode involves using authority or power to enforce a solution and is common in situations where quick, decisive action is required. Accommodating In this unassertive yet cooperative mode, individuals set aside their own concerns to prioritize the other party’s needs. T